Savings Bank of Languedoc Roussillon

Refondre un intranet pour gagner en productivité

Refondre un intranet pour gagner en productivité

Refondre un intranet pour gagner en productivité

Year

Year

Product Designer
Product Designer

Year

Year

Bank
Bank

Duration

Duration

100 to 150 days
100 to 150 days

Budget
(No translation needed)

Budget
(No translation needed)

70 to 100K€ (excluding taxes)
70 to 100K€ (excluding taxes)

Budget
(No translation needed)

Budget
(No translation needed)

Davidson Consulting
Davidson Consulting

Context

The regional bank Caisse d’Epargne Languedoc Roussillon has a total of 1,500 employees who are spread out across several geographical locations: 1,000 in the network of 180 branches and 500 at the headquarters (2 sites).

As in all businesses, internal communication plays an essential role in its proper functioning, and this is particularly true when employees are numerous and distant from each other. Beyond facilitating interactions, it ultimately allows for the best service to be provided to clients. Several means of communication are used internally to disseminate information: emails, distribution lists, team meetings, instant messaging, paper magazines, and of course, the company's internal intranet portal.

Faced with all these sources of information and the lack of accessibility to the centralization tool that the intranet is supposed to be, employees end up getting lost and therefore establish their own organization: printing documents they need to have on hand often, creating their own archive folder on their computer or in their mailbox. The problem in this case is that there is no longer a single source of truth to refer to when an employee has a question.

Objectives

Designing a new Intranet to streamline access to information 💾

🧨 Trigger: The tool used for the old Intranet is obsolete (Sharepoint) and needs to be replaced. Rather than opting for Sharepoint Cloud, the technical department has decided to build an internal tool.

  • Approach for the future Intranet:

    • Accessible: access the information I need in 3 clicks

    • Open: no silos, special rights, or secret documents

    • Personalized/customizable based on my profile

  • KPIs to monitor the success of the mission:

    • Employee satisfaction rate before/after

    • Adjectives used by employees to describe the intranet


Challenge

  • Create a homogeneous tool that meets heterogeneous needs

    • Adapt paths and interfaces to differences in digital maturity

    • Identify different user profiles and their needs

    • Co-build with different departments to identify cross-functional needs

  • Start from scratch while reassuring those resistant to change

    • Integrate parallel tools into the discussion

    • Regain employees' main reference points

    • Give employees a voice to involve them in the discussion

Objectives

Designing a new Intranet to streamline access to information 💾

🧨 Trigger: The tool used for the old Intranet is obsolete (Sharepoint) and needs to be replaced. Rather than opting for Sharepoint Cloud, the technical department has decided to build an internal tool.

  • Approach for the future Intranet:

    • Accessible: access the information I need in 3 clicks

    • Open: no silos, special rights, or secret documents

    • Personalized/customizable based on my profile

  • KPIs to monitor the success of the mission:

    • Employee satisfaction rate before/after

    • Adjectives used by employees to describe the intranet


Challenge

  • Create a homogeneous tool that meets heterogeneous needs

    • Adapt paths and interfaces to differences in digital maturity

    • Identify different user profiles and their needs

    • Co-build with different departments to identify cross-functional needs

  • Start from scratch while reassuring those resistant to change

    • Integrate parallel tools into the discussion

    • Regain employees' main reference points

    • Give employees a voice to involve them in the discussion

Résultats obtenus

Economie

1 500 000€/an

Voir plus

Economie

1 500 000€/an

Voir plus

Economie

1 500 000€/an

Voir plus

Taux de satisfaction

96%

Taux de satisfaction

96%

Taux de satisfaction

96%

XX% of satisfied employees

XX% of employees are satisfied with this new version of their intranet

Adjectives used AFTER: "modern", "fluid", "well thought out"

Better engagement and onboarding of employees. New employees become autonomous more quickly and in a better state of mind upon arrival (better long-term retention)

🚨 3 days had to be added at the end of the project to finalize the technical specifications with the Product Manager, over a calendar period of 320 days (1 year and 2 weeks)

Méthodologie

Méthodologie

Découverte et immersion

↳ 27 collaborateurs interviewés pour identifier les besoins de chaque service ↳ Etat des lieux de l'existant

Découverte et immersion

↳ 27 collaborateurs interviewés pour identifier les besoins de chaque service ↳ Etat des lieux de l'existant

Découverte et immersion

↳ 27 collaborateurs interviewés pour identifier les besoins de chaque service ↳ Etat des lieux de l'existant

Conception

↳ 13 ateliers de co-conception avec un total de 80 participants ↳ Conception de wireframes et de 4 prototypes

Conception

↳ 13 ateliers de co-conception avec un total de 80 participants ↳ Conception de wireframes et de 4 prototypes

Conception

↳ 13 ateliers de co-conception avec un total de 80 participants ↳ Conception de wireframes et de 4 prototypes

Tester auprès des utilisateurs

34 sessions de tests individuels pour valider les hypothèses de conception ou ajuster en fonction des retours

Tester auprès des utilisateurs

34 sessions de tests individuels pour valider les hypothèses de conception ou ajuster en fonction des retours

Tester auprès des utilisateurs

34 sessions de tests individuels pour valider les hypothèses de conception ou ajuster en fonction des retours

Création des maquettes graphiques

Création d’un UI Kit de 200 composants et 18 templates pour compléter le Design System interne

Création des maquettes graphiques

Création d’un UI Kit de 200 composants et 18 templates pour compléter le Design System interne

Création des maquettes graphiques

Création d’un UI Kit de 200 composants et 18 templates pour compléter le Design System interne

Livraison

Affiner les user story avec la Product Owner et suivre les développements

Livraison

Affiner les user story avec la Product Owner et suivre les développements

Livraison

Affiner les user story avec la Product Owner et suivre les développements

Director of Information Technology, Data, Innovation and Technology

Director of Information Technology, Data, Innovation and Technology

Director of Information Technology, Data, Innovation and Technology

Qualité des livrables

5

/5

Communication

4

/5

Rapport qualité/prix

5

/5

Respect du planning

5

/5