Context
The regional bank Caisse d’Epargne Languedoc Roussillon has a total of 1,500 employees who are spread out across several geographical locations: 1,000 in the network of 180 branches and 500 at the headquarters (2 sites).
As in all businesses, internal communication plays an essential role in its proper functioning, and this is particularly true when employees are numerous and distant from each other. Beyond facilitating interactions, it ultimately allows for the best service to be provided to clients. Several means of communication are used internally to disseminate information: emails, distribution lists, team meetings, instant messaging, paper magazines, and of course, the company's internal intranet portal.
Faced with all these sources of information and the lack of accessibility to the centralization tool that the intranet is supposed to be, employees end up getting lost and therefore establish their own organization: printing documents they need to have on hand often, creating their own archive folder on their computer or in their mailbox. The problem in this case is that there is no longer a single source of truth to refer to when an employee has a question.
Résultats obtenus
XX% of satisfied employees
✅ XX% of employees are satisfied with this new version of their intranet
✅ Adjectives used AFTER: "modern", "fluid", "well thought out"
✅ Better engagement and onboarding of employees. New employees become autonomous more quickly and in a better state of mind upon arrival (better long-term retention)
🚨 3 days had to be added at the end of the project to finalize the technical specifications with the Product Manager, over a calendar period of 320 days (1 year and 2 weeks)
Qualité des livrables
5
/5
Communication
4
/5
Rapport qualité/prix
5
/5
Respect du planning